CRM and operations professional with 13+ years across customer service, order management, and supplier coordination — now building Salesforce apps that turn everyday operational chaos into tracked, measurable workflows.
Apps
Forklift Dispatch Automation + Lot Assistance
Turns forklift and customer-loading assistance requests into a tracked Salesforce workflow. No SKU entry, no app-switching — just the register or receipt data already on hand.
Ships as a validated 2GP managed package with full timestamp and status history, mobile push notifications, and built-in repeat-claim protection.
View setup guide →Pickup Request Management
Routes merchandise pickup requests to the responsible department — Appliances, Electrical, Flooring, Hardware, Plumbing, and more — using custom metadata-driven routing rather than hardcoded logic.
9 department-mapped Public Groups, 100% code coverage, and no external attack surface — no Apex, no callouts, no OAuth tokens.
Experience
- Resolve customer complaints, returns, delivery concerns, and order issues across the Service Desk and Returns Desk
- Create, update, schedule, track, and release customer orders using OrderUp and internal systems
- Support contractors and business customers through the Pro Desk; create Pro accounts and Service Connect leads
- Review daily store-performance dashboards to help plan priorities and sales strategy
- Earned eight Homer Awards in two years for customer service, teamwork, and performance
- Coordinated communication among customers, contractors, suppliers, and delivery providers throughout remodeling projects
- Sourced tile, wood, plumbing, concrete, fixtures, and hardware, comparing price, quality, and delivery terms
- Tracked orders and resolved missing, damaged, or delayed materials